With a commitment to innovation, Telkom University embraced a fully digital student affairs portal, offering a smarter way to manage student data, enhance service delivery, and streamline campus operations.
Telkom University, a leading educational institution, faced challenges in managing student affairs efficiently. Their existing processes were fragmented, with different systems handling scholarships, personality tests, counseling, dormitory management, and student complaints separately. Counseling appointments were scheduled via WhatsApp, leading to inefficiencies in coordination and delays in service delivery. To streamline these operations and enhance the student experience, Telkom University partnered with Alitex to develop a centralized student affairs portal.
Alitex transformed student affairs at Telkom University with a powerful, all-in-one portal. The platform introduced unified data management, consolidating scholarship data, personality tests, counseling, dormitory assignments, and student complaints into a single system. This integration reduced inconsistencies and improved administrative oversight.
An automated booking system replaced the manual WhatsApp process for counseling sessions. Students could now schedule appointments directly through the portal, eliminating delays and enhancing the counselor-student experience.
The system also featured a 360-degree student insight tool, allowing administrators to cross-reference multiple data points. This capability helped identify students requiring additional support, such as scholarship recipients flagged for personality concerns.
To ensure data integrity, a comprehensive migration process seamlessly transferred over 30,000 student records to the new platform. This safeguarded critical historical data, preventing any loss or corruption.
Additionally, third-party integrations were incorporated, including SMS notifications for appointment reminders and a personality quiz module. These enhancements enriched the student affairs decision-making process by offering valuable behavioral insights.
The transformation significantly enhanced operational efficiency by consolidating student affairs management into a single, easy-to-use platform. Automated scheduling improved response times, reducing the administrative burden on staff and ensuring a seamless counseling experience.
Additionally, the new system facilitated data-driven decision-making, allowing student affairs administrators to proactively identify and address student needs. With a scalable, future-proof design, Telkom University is now equipped to expand its student affairs capabilities as the institution evolves. Alitex successfully delivered a tailored digital solution in just two months, setting a benchmark for higher education digitalization.
